Returns & Refunds Policy

At EXALT, we prioritize your satisfaction and food safety above all else. Due to the perishable nature of our products, we offer a 14-day window for reporting issues with non-perishable items or quality concerns regarding fresh goods.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For any damaged or spoiled food items, please include clear photographs of the product and the packaging for our quality control team.

• 3.
  Await Verification

  Our team will review your claim within 48 hours to determine if a return shipment is required or if a direct refund is applicable.

• 4.
  Receive Refund or Replacement

  Once approved, we will either ship a replacement immediately or issue a full refund to your original payment method within 5-7 business days.